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Building Brand Trust Through Sincere Support.
We utilizes the international business knowledge cultivated over 30 years of trading to provide trilingual support to businesses operating e-commerce in the Japanese market. We believe that handling complaints is not just a matter of resolving problems, but an important opportunity to build trust, and we are committed to using expressions and communicating politely that are understandable to Japanese customers. We also provide practical support tailored to the Japanese market, such as improving product pages and operational advice. We will continue to be a partner that walks alongside those who are worried about selling in Japan, so that they can move forward with peace of mind.
Reason for choosing ARUQU
Our Services
Complaint Handling Agency (EC Platforms)
We handle complaints, returns, refunds, and review improvements in Japanese on various e-commerce platforms (Amazon, Rakuten, Temu, Yahoo, etc.).
We provide meticulous communication from the perspective of Japanese end-users and flexibly support multiple platforms.
Service Details
- Handling complaints and inquiries by email in Japanese
- Liaison agency regarding returns and refunds
- Product review improvement advice
- Analysis of problem cases and improvement plans
- Correction of unnatural Japanese (such as product descriptions)
- Advice on compliance with various e-commerce platform rules
Recommended for:
- Those who do not understand Japanese
- Those who struggle to write complaint responses
- Those whose customer service takes up too much time
- Those who do not know how to reply to reviews
- Those who find it difficult to communicate according to Japanese customs
EC Consulting
We provide advice on product page optimization, SEO measures, and product planning based on the perspective of Japanese consumers.
By optimizing copy and descriptions, we support your products in becoming "chosen products" in the Japanese market.
Service Details
- Keyword planning with SEO in mind
- Product planning advice for the Japanese market
- Improvement proposals from a customer service (CS) perspective
- Adjusting product descriptions to suit Japanese customers
Recommended for:
- Those who don't know what products sell well in Japan
- Those who are unsure about product pricing
- Those who want their product descriptions to sound natural in Japanese
- Those who want to understand Japanese purchasing habits and needs
- Those who want to start a business in Japan but don't know where to begin
Other Support
We not only provide EC-related services but also assist you in understanding the Japanese market and supporting business activities in Japan.
Please feel free to contact us anytime for consultation.
Regarding Support Fees
We will propose the most suitable support plan based on your company’s needs.
Based on that, we will determine the support fee.
Please feel free to contact us at any time.
Greeting
ARUQU LLC acts as a bridge between Japanese customers and overseas sellers, supporting e-commerce operations while valuing careful and honest communication.
Our many years of experience in the trade industry have given us a significant advantage in our ability to understand and appropriately adjust to differences between countries and cultures. Handling complaints is not simply a matter of resolving issues; it's an important opportunity to build trust in your brand. We provide accurate support in three languages and a thorough approach to customer service, helping you "turn complaints into trust."
We also offer practical support, such as improving product pages and operational advice tailored to the Japanese market. We aim to be a partner who stands by business owners who are concerned about selling in Japan and walks alongside them as they make their first steps forward.
Representative Kenjo Hirano
PhilosophyPhilosophy
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01Trust from Complaints
Complaints provide important clues for improving products and services.
ARUQU carefully listens to the anxieties and dissatisfaction of customers, providing services that turn complaints into trust by guiding them to peace of mind, understanding, and satisfaction. -
02Dialogue Builds Value
Complaint handling is not simply about resolving issues. Every conversation is an important opportunity to enhance brand value.
ARUQU acts as a bridge between companies and customers through careful wording, accurate information, and sincere responses. -
03Trilingual Global Support
By supporting Japanese, Chinese, and English, we provide an environment where overseas sellers can confidently expand their business in the Japanese market.
Removing barriers of distance and language is ARUQU’s mission.
Company OverviewOverview
| Company Name | ARUQU LLC |
|---|---|
| Representative | Kenjo Hirano |
| Establishment Date | October 9, 2020 |
| Capital | 9 million yen |
| Address | 〒530-0001 12-12 Osaka Station Building No. 2, 1-2-2 Umeda, Kita-ku, Osaka |
| Payment Methods | WeChat Pay / Alipay / PayPay |
| SNS | LINE WeChat |
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